CarMax
Sold a Defective/Lemon Vehicle Richmond

Sold a Defective/Lemon Vehicle

I bought a 2006 Pacifica in 2009; I also bought their Maxcare Extended Warranty. The car has shut off without warning 20 times. It has been taken into CarMax and the Chrysler Dealers; numerous times, "repairs" have been made. Yet the car continues to shut off without warning. Furthermore, CarMax has stated they cannot recreate the problem so the car is fine. I'm afraid for my safety, the safety of my family and the safety of others driving around me. CarMax's response is there is nothing they can do but they will buy my car back for less than 1/2 of what I paid for it and less than what is still owed on the car, and for me to buy another car from them.

I mean they've got to be kidding me! The Maxcare Extended Warranty is still in effect but it seems like CarMax is trying to ignore me as long as they can until the warranty expires and they no longer have to do anything. If I had the luxury of taking the car to a junk yard and buying a new one I would do it tomorrow! But here I am a hazard on the road driving this death vehicle, because it's my only means of transportation. I have contacted a lawyer; I have filed a complaint with the Better Business Bureau and the Florida Attorney General.

Company: CarMax
Country: USA
State: Nationwide
Address: 12800 Tuckahoe Creek Parkway
Phone: 8005191511
Site: carmax.com

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