Carmax
Orlando No customer service from Carmax Orlando

I recently purchased a 2003 Econoline Van from Carmax Orlando. About three weeks into driving it started sputtering and misfiring badly. I took it into the shop, (2 days) down. They replaced the coil.

A week later on my way to work it startes the same thing! Misfiring badly. I was two days out of my 30 day warranty, theye honored the repair the second time but would not offer a loaner vehicle or a tow as it was undrivable and two days over 30 day warranty. On my way to pick it up but the sereveice manager tells me it's the same part! He tells me, "We used aftermarket parts" whwich failed! This time we used genuine Ford parts!"

OK Four more days down without a vehicle, $130.00 towing bill which could have been avoided had Carmax service did it right the first time!

Beware Folks! If you shop here the customer service declines when you sold and walk out of the door. Buy
that extended warranty!

Will keep you posted on this one!

Company: Carmax
Country: USA
State: Florida
City: Orlando
Address: 6375 S. Semoran Blvd
Phone: 4072401700

  <     >