Lewisville Transmission
Unauthorized repair without giving a written or verbal estimate, ripoff

COMPANY OR ORGANIZATION INFORMATION:
Lewisville Transmission
Tim Martin - Owner
662 S. Kealy
Lewisville, TX UNITED STATES, 75057
(972) 221-2345

COMPLAINT INFORMATION:
November 2, I dropped my car off at Lewisville Transmission, (Mill Street, Lewisville, TX. 972-221-2345) to have a mechanic determine why I was once again having problems with the transmission, that had been in their shop twice since March.

My specific instructions to Tim (the owner) at 8:59 am on Wednesday was to "look at the car, determine what the problem is, call me back with the analysis and how much it will cost, if anything, to repair, and depending on the cost, I will determine at that time if I can repair the car or if it will have to wait until I have the funds. I did not hear anything back from Tim on Wednesday.

November 3, I called him to get an update. During the first call, he told me that he was waiting for the dealership to call him back with the cost of the parts. He put me on hold twice thinking that the call coming in was from the dealership. I told him that when he gets his information, to call me back with the repair estimate. He said ok.

I called him back at 1:23 pm for an update. At this time he informs me that the car is ready to be picked up. Total cost is $1700.00. I was stunned because this was not the news I was expecting to hear. I was expecting to get the "estimate only".

I told him that I did not authorize him to do the work and that he will immediately need to remove the parts that he put on because I am not prepared to spend that type of money and because he did not show me consideration by doing what I had asked him to do in the first place. He told me that he would not/could not remove the parts.

I asked him why did he do the repair without my authorization. He responded with "I told you whatever the cost was, I would work with you". That statement does not constitute an authorization or an agreement. It is just him letting me know that he was not going to charge me another 3,000.00 again.

I never verbally agreed to the work and I definitely did not sign anything.

November 4 I faxed a letter to Tim demanding that he return my car to me and letting him know that his only options were to remove the parts from the car, eat the cost or go to court. Tim left me a voice message at my job that it would be his word against mine that he received a verbal authorization. (I have a copy of the message on my recorder):

November 21. Tim called the holder of my car title at 8:00 this morning once again demanding the title be turned over to him. Dan told Tim that their attorneys have advised him against such actions. Tim then told Dan that he has in his possession my social security number and he will use that as his authorization.

I never gave him my social security number. The only way he could have gotten that information was off of an old credit application that I submitted through their business earlier in the year or he went through my car, performed an illegal search and found a paycheck stub or other personal and legal items with my social security number on it. He also stated that he plans to file the mechanics lien on the 5th of December. As of today, I have not received any written notification from him regarding his intent.

Company: Lewisville Transmission
Country: USA
State: Texas
City: Lewisville
Address: 662 S. Kealy
Phone: 9722212345

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