Sun Devil Auto
Ripoff, overcharged by more than 400%, car in worse shape after repai

I brought my 2001 Intrepid to Sun Devil Auto with an oil leak. I told them that we had replaced the Thermostat Housing, but we can't find the oil leak. I also wanted them to perform an A/C tune up that they were advertising for 19.95. HUGE MISTAKE!

They call me and tell me they found the oil leak. They also found something wrong with the "cooling system". They didnt tell me that it was the Thermostat Housing that had a crack in it. If they would have told me that, I could have gotten a new one for free. It was under warranty. They marked up the part cost by more than 400%.

I paid $39.00 for the part at the auto part store. They charged my $170. Plus $150 labor. When this was brought to "Scotts" attention (supposedly Scott is the store Manager) He responded "well, you can go out for a steak dinner and pay 20 bucks or cook it at home and pay 4 bucks for the same steak." "That's why you brought it here". No, I thought that was why they charge a labor charge. I didn't know they inflated parts by 400% also.

Then the air conditioner. I told them that sometimes it blows ice cold, and sometimes not so cold. I asked them to perform the "tune-up". When I picked my car up. The air conditioner blows so hot, it's like I have the heater on high. I told the manager about this, his response was. "It was broken when you brought it here and was broken when you left." I said, It wasnt broken it just wasnt 100%. He told me, "broken is broken" If it wasnt 100% then it's broken. Nothing they will do.

I brought my car to Sun Devil Auto. When I picked it up, I was over $400 poorer and my car was in worse shape than when I left it there. What a rip-off!

LoriGilbert, Arizona
U.S.A.

Company: Sun Devil Auto
Country: USA
State: Arizona
City: Gilbert
Address: 915 S Val Vista
Phone: 4805070808

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