Sterling Automotive
Ripoff

Sterling Auto installed some "New Brakes and rotors" on the front of my car last year. When I went and picked it up he stated there is a one year warranty on parts and labor. When I left his shop and when I pushed on the brakes it felt like they may have been loose in kind of a vibrating manner, they just didn't feel quite right but I had never had new brakes so I passed it off as "breaking them in". Then one evening not more than a few months later I was heading down the canyons and it was raining. During my trip down the canyon, when I used my brakes the whole front end would shake when I applied the brakes almost causing me to lose control of the car. Well, knowing that Sterling had warranteed the brake job, I called him the next day and made arrangements to bring the car in knowing there was a warranty on the brakes. I reminded Sterling that he had put brakes and rotors and it was just a few months prior, he acknowledged. When I called to ask if the car was ready he stated it was and said that the rotors were warped and the pads needed to be replaced and also and what the charge would be which was way too high priced. I said to him "You told me there was a warranty on my brakes when you put them on the first time" he said "I can't warranty brakes, I'd go broke". Well after arguing with Sterling over the phone for about 15 minutes he said I couldn't have my car until I pay for the brakes and service, I told him "OK, I'll pay for the brakes, but I'll never bring my car in to you again" Then when I went to pick up the car my mother took me over there and she proceeded to write a check, he also told me he refused to take a check and we needed to go and get cash in order to obtain possesion of my car. The brakes are fine now.

Company: Sterling Automotive
Country: USA
State: Utah
City: Sandy
Address: 8584 South 700 East

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