Firestone Complete Auto Care
Ripped off a women!

I went to Firestone in Fair Lawn this morning because I needed back brake pads. My back brakes were squealing last night so I brought my car in. I was at this same Firestone two weeks ago to get to new tires for the front of my car. I have front wheel drive they put the new tires on the back! While I was there getting new tires the guy informed me that the back brakes were gonna need to be replaced probably in about a week or so. They made me aware of the back brakes but said nothing about the front. That being said when I went in this morning I told the guy I needed back brakes he comes back to me with you need 4 new rotors and 4 new brake pads the rotors are shot the brakes in the front are really bad... Bear in mind that I had my front brakes replaced about 6 months ago... Anyway he continues to tell me how bad everything is and that if I can't do it all today I will have to come back in a week to do the rest because everything is really bad... I tried to explain that I just had the front brakes replaced he told me wherever I got it done they didn't do a very good job I also asked why I wasn't told how bad my front brakes were when I was in to have my tires done and they told me about the back there was no answer to that question. So what was I supposed to do? I had everything replaced he then told me that by deciding to do everything today (with coaxing) I have doubled my wait time to 3 to 4 hours!!! I paid $755.00 for brakes!!! For brakes!!! Never in my life have I ever paid that much for brakes!!! And waited 3 hours!!! I am female so I guess they saw me coming!!! I thought that only little mom and pop type shops ripped off women I guess the big guys do it too. Bottom line if your female and by yourself do NOT go to Firestone... Or really just don't go there at all I think judging by the other reviews I read they will rip off anybody

Company: Firestone Complete Auto Care
Country: USA

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