Ford Motor Company
1997 Mercury Grand Marquis PLASTIC intake manifold failure at only 68,000 miles consumer ripoff Ford ONLY allowing replacement for police

Ford knows about this problem, as they stopped making the original part and have upgraded it with a cast metal front (where the fatique cracks occur). This occurs not only on the Grand Marquis, but also the Lincoln Town Car and the Crown Victoria (essentially mechanical twins).

Ford sent out a service bulletin allowing replacement for ONLY police, limo/livery, and taxi cabs. Apparently, they want to leave the rest of us high and dry for a $1000 repair bill. Ford should have known better than to make this a Plastic part, since this area operates under severe temperature and pressure. The company needs to step up and take responsibility for this.

It looks to me like Ford didn't want to upset those who own fleets (police cars, taxis, limos), and admits to a problem and makes it good with these bulk buyers of their vehicles, but won't stand behind their product when it comes to the average consumer.

If there is a class-action suit in Florida, please contact me as I would like to be reimbursed for Ford's engineering incompetence.

Company: Ford Motor Company
Country: USA
State: Michigan
City: Detroit
Address: 300 Renaissance Center, PO Box 43360

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