Just Brakes
$99.00 brake service rip off

Does anyone actually get a 99.00 brake job from this company? I had heard the radio adds numerous times. An advertisement claiming fast, reliable, and cheap service from a company that specializes in brake repair. My brakes were making some noise so I knew it was time for me to get them to a shop. I got online one day to find the location of this heavily advertised brake repair company. When I searched "Just Brakes" the first item the search returns is a "consumer complaints". This took me back a bit, this company must have an awful reputation if the first search quarry returns a "consumer complaints". I read the report and then decided to press my luck and found the location. It is in Lewisville, TX on 400 S Stemmons. I called the shop and spoke to a man named Frank. He gave me the directions and I proceeded to the shop. I was there pretty early, there was only one person ahead of me, so they got my car right in. It took a total of about 20 minutes for them to strip the brake system (pads, hardware, calipers, etc.) from the car. While I was waiting for them to tell me the cost of repair I was talking to a guy in the office who was waiting for his car to be finished. I told him about the report and he agreed it could be true since he was quoted at a repair cost of $598.00 to repair his brakes. He stated he had some added problems so the price seemed fair to him. Then Frank returned to the office with the clip board of "problems" my brake system had. He took me back to the car and began to point out all of the issues I had. Which I did know I had issues with the brakes and I was not expecting a $99.00 repair but I had no idea what I was about to hear. He told me all of the hardware from the rear brakes were gone, so whoever repaired it last had taken advantage of me. He told me the front rotors were under spec. And I needed brand new ones. The pads were shot. The front hardware was shot. I had an issue with my right front boot as well, and I needed that fixed. Everything he had told was true, and the boot most definitely needed fixed. Then came the quote, which blew my mind. An atrocious $1064.00 to repair my car. After hearing this I called a friend who has a garage, I told him about the issues and the items needed repaired. He advised me the parts could be bought and he could do it himself the following weekend. The parts new would cost about $350.00. I didn't want to bother my friend though since he is busy with his races. I advised Frank I was not going to allow him to repair my car and that I would like brake system reassembled and I would be leaving once done. Frank goes into a 15 minute debate on why I needed to get them fixed, not just that day, but at his shop. After a lengthy conversation of me repeating the words "no, no. No" he finally got the idea and had his employee reassemble the system. Now, by this time the other customer had left since his car was complete, there were no cars in the garage, just mine, and two men in the garage and Frank sitting in the office telling me how I needed to at least let him put pads on the car for $99.00 which I continuously denied. It took the two men in the shop about 1 1/2 hours to assemble brakes. I left and on the way back to my place I decided to stop at a Goodyear and see if they could give me estimate. They agreed to a free estimate and they had the estimate in about 20 minutes. They agreed with almost everything that Just Brakes had said, but they quoted me an estimate of $604.54, including the boot. This included new front rotors which Goodyear stated did have some hot spots but they did not have to replace. I had them replace them. Basically, Just Brakes from my "one time" impression is an absolute rip off. As I stated, I did not plan on getting the $99.00 radio deal, but I would never have expected a $1064.00 brake job. So keep this in mind, had I listened the "consumer complaints" I read before going to Just Brakes, I would not have wasted about 2 hours of my day and the frustration of knowing there are such obvious scammers out there!

Company: Just Brakes
Country: USA
State: Texas
City: Lewisville
Address: 400 S Stemmons
Phone: 9724208704

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