United Parcel Service
Manager Repeatedly Asked for Directions to Home Instead of Using GPS

They could not find my home. Called me. I returned call. She wanted directions to my home because they cannot find the place. All she had to do is look on a GPS device, Google Maps, etc. I said nothing. I said I will look it up on Google Maps and give you directions. I was at my computer. As I typed the address in and pulled up the directions - she asked me how long I had lived there and said I do not understand why you cannot give me directions. I said I am going to give you directions - she retorted - but if you have lived there for 6 months - why do you need to look it up. I asked her how that was going to help her deliver the package to me. Instead of backing down - she said once again - I just do not understand why you need to look up the directions. I asked her who her manager is she repeated 3 times - I am the manager - I said who is your manager - she said I am the manager - I said who is your manager - and we went through this another time or two and then she spelled her managers name and said he would not be in until tomorrow and I said - I will call him and give him the directions. She told me that would be best. Are you kidding me?

Company: United Parcel Service
Country: USA

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