Wal-Mart Pharmacy
Terrible customer service

I approached walmart pharmacy 01/042 to possess my kids inhaler filled. At the moment I'd not obtained my insurance card for that new year. I had been educated that my plan was inactive and that I will have to provide my new card with me. I named my insurance provider to discover what I'd have to do in order to possess her prescription filled. I had been recommended from the insurance provider, I'd require my associate quantity and also the drugstore will have to contact their 800-number to confirm benefits. I named walmart back immediately and recommended Jack-Of exactly what the insurance provider explained. He explained they wouldn't create any requires me nowadays of course if they'd occasion they may reach it tomorrow 01/05. I told him that tomorrow was to delayed. I told him this is my kids inhaler of course if she's a poor assault she might die. He explained that that wasn't his issue also it was not his work to create telephone calls. Really upset at this time, that my kids existence is trivial for this individual, I requested to consult with his boss. While she got about the point I again described the problem and obtained no further aid. I had been advised I'd require a container #, pcn #, pharmacy # and team #. I again named the insurance provider back again to get all the data required. They worked very difficult to provide me exactly what was needed, nonetheless they where not able to obtain a pnc #. They explained the drugstore would need to contact the drugstore # to get that given that they were not able to gain access to it, the repetitions supervisor actually attempted. I advised them the drugstore declined to get hold of them-and the insurance provider couldn't think that a drugstore might WOn't contact them to obtain someones medications looked after. Unsure of what I really could do next I named a Walgreen's drugstore plus they had no difficulties calling the insurance provider to confirm advantages to ensure that my kids medication might be looked after nowadays, They recognized the significance of my kidis EXISTENCE. After my encounter with walgreens they'll be obtaining all my company because of their excellent customer support I'm ashamed at my knowledge with walmart. I'll never again provide them with my businesss. I'll be allowing everybody know about my expertise and that I may keep these things move these details onto everybody they understand. It's positively scary that the kidis existence implies nothing to that particular pharmacy team at walmart.

Company: Wal-Mart Pharmacy
Country: USA
State: Texas
City: Amarillo

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