Wal-Mart
Attention to details of customer complaints

Cashier (Miriam) not talking excellent Language and never observing items in buying card that necessary hand-checking. Subsequently not understanding client wanted check built out for $20.00 over purchase quantity and client needing to create two inspections to address purchases (3 bags of conditioner salt) plus original purchases. Subsequently not needing signature on 2nd check. Client needed to visit customer support supervisor-she was to hectic and had another worker available register tohave check closed. Subsequently statement of the was named into shop administration. Supervisor Joan subsequently tried to placate client with . 00 gas card as scenario of client living 50 kilometers apart and didn't have gas station (wal mart) entry and long-distance phone concerned. After informing client might deliver gift-card rather and getting title and handle reported card could be delivered that evening. Two nights later client nevertheless hadnot obtained card—spoke with supervisor Todd again was informed reward card was to be delivered instantly and really should be there on sunday. No Card. Named again and was "placated: having a $20.00 off. Cards-no apology notice or clarification in cover. Client's name mispelled on both covers and equally covers addressed (identically) after clients title was spelled not once but 3 times! Calls to at least one-800-wal mart were responded and handled (appeared) with just as much indifference.gift-cards did not suggest a "darn" thing-but the "insult" of inattention towards the information on the clients shows that this shop and its own procedure wants much learning customer support! Particularly in focus on specifics like a clients brand.

Company: Wal-Mart
Country: USA
State: Indiana
City: Merrillville

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