CitiMortgage
Misapplication of payment

Our mortgage is kept by CitiMortgage. I intentionally settled significantly more than the necessary quantity and directed (about the closed cost solution) that overpayment of resources must have been put on reducing the main. Alternatively, CitiMortgage used the additional resources to another 8 weeks' funds. Therefore all of the overpayment visited pre paying attention, in the place of reducing the main. A telephone call fixed the problem. I am certain Citi may simply respond it's an honest error, but I believe otherwise. 1. They ignored my directions about the cost solution. (you will find containers to complete to inform them just how much goes where.) 2. Additionally they dismissed their regular running exercise—to use any overpayment to primary—that will be published about the cost solution. 3. After I've overpaid previously (although by smaller quantities), the additional cash usually visited reducing primary. 4. Who the heck pre-gives attention? Had I not been anal enough to check on my declaration, I'd not need captured the sneakiness of CitiMortgage. Their error might have just cost me several bucks of curiosity (required per month for me personally to locate their 'error' and proper it), but repeated over thousands of clients itis no insignificant quantity.

Company: CitiMortgage
Country: USA
State: California
City: Los Angeles

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