Citibank
Canceled Payment Plan Followed by Collections and a Lawsuit

I had an AT&T Universal Card for ten years with no problems and always made my payments. Then last year I lost my job and was unable to find a new one for several months. In that time I got behind on all of my credit card payments. When I did get a job, it only paid half of what I used to make. I contacted all of the credit card companies, told them that I had a job, and asked for help in getting caught up on my payments.

They all helped, except for Universal Card, which is now owned by Citibank. They told me that if I couldn't pay the minimum payment, then I shouldn't pay anything. They said if I mailed in a smaller payment they would keep the money, but it would not be applied to my account. I asked to speak to a manager, and they refused to let me. After calling them several times, I finally got someone who wanted to help. She said that I qualified for a special payment plan that lasted for one year. This was similar to what the other companies had done. I agreed to the terms, and she took my information and said she would set it up and that I would make my payments over the phone each month. She set my payment date at the 15th.

When I called to make a payment, I was told the plan had been canceled, but I was given no reason why. Then they demanded the full amount of the debt. When I told them that I didn't have that much money, they sent it to a collection agency, which was very rude and made a lot of stupid threats. I sent them a letter asking them to stop calling me.

Then I got a letter from a lawyer who is a debt collector demanding even more money. I sent her a letter asking for an explanation of the charges and a copy of the original contract with Universal Card. She did not respond. Instead, she filed a lawsuit against me for even more money. She is trying to garnish my wages and seize my bank account. She is also putting a lien against my property.

If they would just let me make monthly payments, they would get their money and I could get my life back on track. If anybody can help, please let me know.

Company: Citibank
Country: USA
State: South Dakota
City: Sioux Falls
Address: 701 East 60th Street N

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