American Express Travel
Itemized Hotel Receipt Promised Repeatedly But Never Provided

I took a business trip and booked through the American Express Travel site. I returned from my business trip and needed to expense my trip to the client. In order to do so, I need an itemized receipt (taxes, fees, base rate, etc).

I didn't get one from them, so I called the hotel. They said I booked my trip through Travelocity, so they couldn't help. So I called AMEX Travel and discovered that they use Travelocity as a back-end booking engine. I asked for a receipt and your agent said 'sure! It will be 24 hours.' 24 hours later I received a non-itemized receipt, and so I called and the same thing happened again. And again. I called for the 4th time and was assured that an itemized receipt would be sent to me within 5 business days.

A week and a half go by and I call again. I am told they can't provide an itemized receipt. Then someone tells me I can and it will be another couple days. Then someone else puts me on hold for 20 mins and never picks up. And so I call back. Each person I talk to says something different.

And so 7 calls and a month later I have no receipt. And now they are telling me to email.

Let's just say I don't have high hopes for the outcome of this. And it's sad. A large corporation like AMEX has the resources to be good at what it does, but instead it chooses not to be. I will never book through AMEX travel again and encourage all others not to use the service as well.

Company: American Express Travel
Country: USA

  <     >