American Express Membership Rewards
Conflicting Rewards Points Quotes For Tablet And No Callback

This incident is about the membership rewards. At this point, after wasting hours of my time, endless phone calls, being transferred to various different department. I am absolutely appalled by the lack of professionalism, integrity, customer service and human decency of American Express. I have never in my life experienced this type of round and round treatment from a credit card company especially one who prides itself on customer service.

In their catalog, it stated that Sony 16GB Tablet requires 77,010 points (after 15% discount) to redeem, it stated also available in 32GB, so I called customer service enquire about this, the first staff said he can't find this product, so I called again, this staff said 32GB requires 86,828 points to redeem (after 15% discount), so I said I want to place this order, then she said only the main cardholder can do so, while I am just a supplementary cardholder, I told her that I am authorized as the Account Manager by the main cardholder, she said I need to enroll separately for membership rewards. Therefore I go online and tried to enroll, but it stated technical difficulties and asked me to call the customer service.

I called them again, the staff said that actually I am enrolled, but it requires 102,150 points to redeem 32GB tablet, I said another staff just told me 15% less points required. Anyway I asked for a supervisor, Amanda (staff no. 1037437) answered my call, she said she needs to do some research and will get back to me. I waited and waited but no feedback, so I called Amanda, her staff said that she will call me back in 15 min., but she never call me back.

I called Amanda, she said she can't verify the staff who misrepresent Amex and told me the wrong info., I said that all the phone calls are recorded. She just doesn't admit that their staff was wrong, also Amanda is irresponsible by never call me back. I asked for Amanda's supervisor, she said her supervisor, Ms. Shawndee can never be reached. You see how good the customer service of Amex is.

Company: American Express Membership Rewards
Country: USA

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