American Express Membership Rewards
Misrepresent

This incident is about the membership rewards. At this point, after wasting hours of my time, endless phone calls, being transferred to various different department. I am absolutely appalled by the lack of professionalism, integrity, customer service and human decency of American Express. I have never in my life experienced this type of round and round treatment from a credit card company especially one who prides itself on customer service.

In their catalog, it stated that Sony 16GB Tablet requires 77,010 points (after 15% discount) to redeem, it stated also available in 32GB, so I called customer service enquire about this, the first staff said he can't find this product, so I called again, this staff said 32GB requires 86,828 points to redeem (after 15% discount), so I said I want to place this order, then she said only the main cardholder can do so, while I am just a supplementary cardholder, I told her that I am authorized as the Account Manager by the main cardholder, she said I need to enroll separately for membership rewards. Therefore I go online and tried to enroll, but it stated technical difficulties and asked me to call the customer service.

I called them again, the staff said that actually I am enrolled, but it requires 102,150 points to redeem 32GB tablet, I said another staff just told me 15% less points required. Anyway I asked for a supervisor, Amanda (staff no. 1037437) answered my call, she said she needs to do some research and will get back to me. I waited and waited but no feedback, so I called Amanda, her staff said that she will call me back in 15 min., but she never call me back.

I called Amanda, she said she can't verify the staff who misrepresent Amex and told me the wrong info., I said that all the phone calls are recorded. She just doesn't admit that their staff was wrong, also Amanda is irresponsible by never call me back. I asked for Amanda's supervisor, she said her supervisor, Ms. Shawndee can never be reached. You see how good the customer service of Amex is.

Company: American Express Membership Rewards
Country: USA

  <     >