GiftCards.com
Cancellation Fee Charged for an Order Never Delivered

I suffered the exact same thing that happened in a previous case on this site.

I ordered on December 12, and the expected delivery was December 24th. On my third call, I was asked to wait until Friday for the delivery.

After trying to reason with the customer service representatives, I was advised to call at specific times so I could speak to a supervisor or manager. I think it is your obligation to the consumers to call them in cases like these.

I think the cancellation fee should not be charged to consumers who did NOT receive the goods they ordered.

They keep saying they do not have control over USPS, but then they should drop USPS from their list of shipping services, since this same scenario has been going on for 4 years now and giftcards.com has not done anything to change it.

Company: GiftCards.com
Country: USA
Site: giftcards.com

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