SunTrust Bank
Canadian Funds Check Not Yet Processed After 18 Business Days

On Feb 7th, I made a deposit at the bank's branch in Gainesville, GA. It was a Canadian funds check of a sizeable amount. I asked the local "Asst VP" how long it should take and what the "exchange rate" was. He could advise neither, but "guessed" at ten business days. In haste, as I was traveling on a flight the next morning, I took the chance.

Here it is 18 business days later, and only TODAY did the bank in Canada receive the request from this bank. The Canadian bank told me that the request format was something they had NEVER seen before, but that they would work on it today. When I responded to Ignacio, the "Asst VP", he seemed unfazed by this and offered to "loan" me an overdraft should I need it.

I then asked for his superior, a Martha Cunningham, the "admin" in Alpharetta. There was no call back from Martha as promised. Tomorrow I escalate this further with their corporate office. I am close to the HQ and very, VERY angry.

I MAY FIRE this bank over this. A twenty-year relationship, mortgages and more, and this unprofessional, broken system has REALLY angered me.

Company: SunTrust Bank
Country: USA

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