Bank of America
Carelessness or theft

On two occasions I gave several bags of change to my bank branch for deposit into my account. The bags were sent to "vault services" for counting. The first batch of coins were miscounted by a small amount, $1.19 which I figured to be just a fluke, but after the second bag was sent we got an accounting that was $90.15 short. The bag which contained $390.15 when we sent it was said to contain $300.00. What are the odds that a bag of loose change would have an even amount like that in it? The investigation consisted of them asking me if I wanted a listing of the number of quarters, dimes and nickles? Since the listed amounts added up to a total which was still $90.15 short, that was of no help what so ever. Bank of America 's customer service was totally inadequate and either their procedures are also inadequate or they employ a thief. They apparently have no concern either way.

Company: Bank of America
Country: USA

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