TD Bank
Bad customer service

I just open an account with TD BANK 2 weeks ago, I was able to open the account with $250, this weeks I took my coins into the the Bird Road branch and I used TD BANK, Pennie Arcade service, you drop your coins they give you a recipt and you can cash it or deposit the monies. On Tuesday I deposited $1,027.32 in Quaters, Dimes, Nickels and Pennies... No problems at all

I return the next day with about $700 in dollar coins I have been saving aside for a rainey day, I started to use the change machine again I was approach by Erwin Bastian and ask me if I was a business account holder, I sai NO, I have a personal account, then he ask me if I was a coin collector, I reply NO, it was coins that I have been setting aside for a rainey day, Mr. Bastian told me that I could not continue to enter coins into the machine because that machine was for people with "small piggie banks" and that they didn't want the dollar coins, I explain to him that I was going to deposit the money into his bank... He refused my coins and told me with an attitude to cash in what I had put in the machine already and NOT put anymore coins.

He totally refuse my money, How can a bank refuse a deposit and have someone with an attitude serving people with a "Assistant Store Manager" title to his name.

I got so upset I threatting him on closing my account and he didn't care, he ask me for my drivers license and asked me if I wanted large bills or small bills of the money I had in my account, He didn't care about loosing a customer without knowing if I'm a wealthy person or a poor bastad!

What a shame!

Company: TD Bank
Country: USA
State: Florida
City: Miami

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