Sears
Online Outlet Order Could Not Be Cancelled and Credit Refused

My nightmare started by going to the Sears store at the Town Center Mall in Boca Raton, Fl. I needed a Air cleaning machine (for allergies), and asked for help. A man came over, I told him what I needed, he basically said "you have to read each box". Then another woman came over, said they couldn't plug in any, I would have to buy them, and return if I didnt like it. I left the store. Went online, found the sears outlet website. I didn't know they don't deliver. When the transaction went through, I immediately emailed (the store is in California, I'm in Florida, to cancel. Then I called the # on the website-877-9277957, s/w Elisa-said the system was down. I called 2 hours later-s/w Stacy-she tried calling the store, no contact, she left voicemail. And gave me the # in California to call. The next day Alice from that store called me, said she couldnt credit me, I would have to call Citibank (who issues the card). I order things from every store online, Sears is inept. They should deal with the problem. Today I called the # on the back of the card-s/w Frank, who basically told me I would have to wait for the item to post. I am totally disgusted with Sears. How many people do I have to speak to? To resolve this

Company: Sears
Country: USA
State: Florida
City: Boca Raton
Site: searsoutlet.com

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