Chase Bank
Cashier's Check Sent by FedEx Not Deposited and Inquiries Mishandled

On June 15, I sent a cashier's check for $2100 via FedEx to Chase's payment center in Kentucky.
There were detailed instructions as to which accounts to deposit and how much to each account.

The FedEx package arrived at their location at 8:30am on Thursday, June 16. It was signed for by D Heath.

My deposit did not deposit that day and I sent an inquiry as to why. I was told payments received at that location take 2 days. It did not deposit on Friday June 18, and I again inquired as to why.
The variety of answers I received are both obnoxious and ridiculous. Each of them was a reply asking for ridiculous information despite the fact I attached copies of the FedEx delivery receipt each time.

One of the replies scolded me because "you have not waited the 7 business days for mail payments to post." I replied that it was not a mail payment, it was FedEx.

Company: Chase Bank
Country: USA
State: Kentucky
City: Louisville
Address: 6174 Grade Ln Bldg 8 Ste 807
Phone: 8009359935
Site: chase.com

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