Capital One
18 Month Balance Transfer Promotion Ended After 12 Months

I've never been so disgusted by a companies ethics! 18 month transfer should mean 18 months.

This is the second time Capital One has tried to rip me off. I transferred money on my husbands account for 18 months 0 interest and on the 12th month started to get finance charges. I had previously emailed Capital One to get confirmation as to when the promotion period ended and was told a later time then I was given.

None of the statements reflect any notice as to when the promotion period ends so I thought I was being smart in sending them an email to get confirmation. When the confirmation email response said one thing, I thought that was good enough.

I should have known. The emails in the Capital One system delete after a certain amount of time so since I didn't print I had no proof. Lesson learned..

This time around I did the same for my account. It was an 18 month transfer promotion and the email confirmation from the customer service said it should be expiring later this month. (September) Now I started getting interest charged since last month.

According to Capital One they said the promotion was only 12 months. Luckily I was smarter and I printed out the email. Well now according to Capital One I can submit my as they said, "my so called documentation" but there is not likely it will matter.

Aside from the fact that their statements never advise consumers when the promotions are expiring I think Capital One is committing fraud and I'm sure I'm not the only person whom this has happened to.

As I told the CSR, don't be surprised when Capital One faces a class action lawsuit for their fraudulent practices.

I plan on cancelling my card and taking my business elsewhere!

Company: Capital One
Country: USA
State: Utah
City: Salt Lake City
Phone: 8009557070
Site: capitalone.com

  <     >