Citibank
Online Account Access Blocked After Asking for New Debit Card

Citibank blocked my online access after I called to ask for a new debit card (I have my old card, but it is crooked and the ATMs cannot read it). Now I have no Citibank branches in Michigan, no online access and no card, and no money. The fastest I can get access online is after the two business days it takes for my new card to arrive. This is inconvenient and totally unacceptable, as it is my money, my account and my old card is with me (it is not lost or stolen). Too much security that renders the system useless.

Company: Citibank
Country: USA

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