Citibank - Phillips 66 - Conoco-76
Online Payment Blocked as Overlimit and $8 Phone Payment Fee

I tried to pay my Union 76 gas card account today (owned by Citibank S.D., N.A.) through their online site. I have paid this way since it was instituted by the company. The bill is due in two days (today's date is 6-10-05, and the bill is due 6-12-05). I could not get access. I called the company, and they said I was not allowed online access because my account was over limit. When I asked how that could be, they said the limit was $500 (it is $600, according to my statements) and that the current balance was over that because of this payment due plus the charges incurred since.

This is a gas card, and the limit is apparently not high enough to cover my family's gasoline expenses. I was not trying to pay late, and I have always paid my bills in full and on time. When I asked how I was going to get a payment to them in time, they said I could pay by telephone, but they would charge me $8.00. $8.00 for a telephone payment is excessive, and no one else charges that for any of my other bills. I refused and mailed the payment, which is, of course, going to be late now.

I attempted to pay my bill on time, but they will not allow it unless I pay their excessive charge for a telephone payment. They would not allow me online access and said that was their policy. Nowhere is this policy written in any of the paperwork they send. There is no reason I should not be able to access my own account information or be able to pay my bill.

Company: Citibank - Phillips 66 - Conoco-76
Country: USA
State: Iowa
City: Des Moines
Address: P.O. Box 9140
Phone: 8007222617

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