WindStream
Customer service

This company is rude and apparantly mentally challenged! I pay my bill through a bank draft but it seems like every oter month they charge me a fee saying they are unable to locate the account. After double checking at bank and I find they never submitted anything for payment, I call windstream and after a good 45 minute hold I am told they will retry. Well guess what they find the account that they couldnt find 3 days earlier. But they still charge me even though it isn't my fault. Then after going through bills, I see where 5 months ago they added an internet security pack which i didnt need or ask for, I was told it was a free trial and i refused at the time but it was still added, but I can not get it removed or credited. This company is a rip off so much that I have decided enough is enough and canceling service!!

Company: WindStream
Country: USA
State: South Carolina
City: Kershaw

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