Bank of America
Disparate treatment of deaf

I'm a deaf client. I popped a merchant account at nearby department of W Of The in September. At same period, I requested for contact via e-mail (published language is my main language) using the nearby mortgage/loan specialist for this really small lender. I had been overlooked. I subsequently delivered 2 emails requesting "preapproval" of the mortgage loan. I had been overlooked. I subsequently delivered the department supervisor an extended fax detailing exactly what the Americans With Disabilities regulation is and just why he must react to me written down, since I don't make use of a phone and lender will not utilize live exchange. I had been subsequently overlooked for another month. Someday in December manger and mortgage officials both started contacting. Around this day (December 31) they've NEVERTHELESS NOT had the opportunity to possibly agree or refuse a house mortgage, despite my instant reactions to all their demands for my own and economic data. Reasons are: we've the title of one's previous landlord, although not the telephone number. We didn't obtain the fax you delivered 11 days before. We misunderstood everything you were requesting, etc. Nobody reacts in my experience until i first e-mail the lender supervisor. Does it usually consider significantly more than FOUR weeks to create a choice in regards to a mortgage loan candidate that has a constant revenue? Or simply for deaf? Appears to me like DISPARATE therapy. Evidence is a large number of personal emails with times in it.

Company: Bank of America
Country: USA
State: Washington
City: Mill Creek

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