Bank of America
Customer service

After BOA's on line banking site did not accept my log in information it locked up. I went to on line chat to reset. They asked for information that I was seeking on line which of course I couldn't get. I had my account number, my debit card number with the three digit number on the back and other information such as the details of the two accounts I closed with them on the third because bank errors that cost me around $52. When the account locked it provided a number to call which was unavailable until the next day. After half an hour with one person I was given the same number. I asked for a supervisor and after another half hour answering the same questions I previously answered I was given the same number. Three times I was asked for the branch and provided it. It doesn't match their records? They stall, go over the same info time and again trying to wear you down then pass you on to the same unavailable phone number I got when I was locked out and which began the process. Rather than call the number I will go to the branch that doesn't match their records and cut my last ties with BOA. It will be a good morning.

Company: Bank of America
Country: USA

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