Bank of America
Automatic payment taken after refinance despite assurance it was stopped

I refinanced with Bank of America on 10/25. Old loan was paid off. New loan payment starts 12/1. No payment was due 11/1. I went online to my BOA account and removed my automatic payment info. I followed up with a phone call to BOA to ensure that I'd done what I needed to do to stop the automatic 11/1 payment. BOA assured me I had - even said they'd track it to ensure it wasn't taken out of my checking account. On 11/1 it was: almost $2500. I've been calling them ever since. Every day it's a different story - check's in the mail... This will be electronically restored to your checking account within 3-5 business days... Today was told it would be 14 calendar days from the day they "discovered" the error...!!! No one there cares about the customer. Stay away from doing business with this bank!!!

Company: Bank of America
Country: USA
State: Maryland
City: Baltimore

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