US Bank
Manager Shredded Card Kept by ATM, Refused to Show Policy

On May 10 I went to the Eads Parkway US Bank in Lawrenceburg, IN 47025 to do some transactions for my clients' accounts with US Bank. While I was there, I decided to get some cash for myself out of my personal account through their ATM. The ATM in question sucked my card back in, and I could not get it back. I immediately called my card company to tell them the situation, and they told me to return there first thing in the morning to retrieve the card and that if US Bank had any questions about this, they could call them.

So I called US Bank at 8am on 5/11 to retrieve my card. The lady told me that her manager would arrive at 8:30am and could help me get it before they cleared the ATM. So I called at 8:30am and spoke with Erin (bank manager). I told her I was on my way to get my card and that I had my ID and whatever else she needed to see. She informed me that she had had them shred my card. I said, "Shred my card? Why would you do that?" It is company policy, she said. I asked for a copy of their policy at this point. She then said it is an inner office policy and she could not show that to me. I said, "Well, who can show me this, because my card company is probably going to want to see this policy." She said she would speak to her manager and call me back.

She called me back to inform me that she had called the number on the back of my card and had not reached anyone. I said, "How is that possible if you shredded my card? You would not be able to see the number to call it." She said it was in her hand in pieces. I stated I wanted to see my card in pieces then. She said no, they could not show it to me, and they did not have to show me their policy.

It sounds to me like someone is up to no good here. They cannot show me my shredded bank card, and they cannot show me a policy stating they were supposed to shred it. What company has policies that they cannot share with their patrons? My suggestion to everyone is to never deal with this bank, and if you do, you might want to pull your accounts immediately. It sounds to me like Erin, the bank manager, is rude and unprofessional, but she may be doing things with people's money that she should not be doing.

Company: US Bank
Country: USA
State: Indiana
City: Lawrenceburg
Address: Eads Parkway
Phone: 8008722657

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