US Bank
Policies that I can't get in writing, sketchy policies

On July 3rd, I went to US Bank at the VONS store, in Long Beach, CA. I didn't recieve my drivers license back after I had cashed a check, and didn't realize it until that evening after the bank branch had closed. On July 5th (the next day that the bank was open), I called and explained that I'd not taken my license, and that I'd like to come and get it. They told me that it had been shredded!!! I asked why, and they said it was for "security reasons". I called the customer service number, and was told—by a supervisor named Monica (who is VERY rude)—that it was the company policy to shred all ID that is left behind. I told her that that was fine, but for future reference, I wanted a copy of the policy and a log of some sort saying what day, time, and by whom my license was shredded, since it was for "security purposes". She then told me that its not available in writing, and that it's at the branch managers discretion as to when it is shredded. OK, no written policy, and no way of tracking when the license was shredded, and it's really up to the manager as to how that happens. It doesn't really sound like a policy, does it? I told her that the only person who would have access to my license is the bank employee, and that the person I trust with financial info, address, ss#, etc, is someone I should be concerned about having my license, for "security reasons". Why would I trust that this person has even shredded my ID, if the bank doesn't trust them to hold it for one business day? I never recieved a phone call prior to the shredding of my license, alerting me of the fact that it was at the bank. I was in California, and I live in Missouri, so no ID was a big deal. I told them that I'd just like to close the account, but the told me that I couldn't, since I didn't have a valid ID!!! I had to take a California drivers test, written exam, and then I still had no form of ID for 3 weeks. What if I had an emergency, or had a plane flight or something? Out of state and no ID! I still think they should be responsible for the cost of replacing my license, and a lost day at work for having to take the test.

Company: US Bank
Country: USA
State: California
City: Long Beach
Address: Ximeno Rd

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