Keswick Theatre
Refuse Refund

The Keswick Theatre canceled a show. They then sent a letter insisting that tickets be sent back to them before they will issue a refund.

I purchased my tickets over the Internet and live far away from the box office. I shouldn't have to pay money (buy stamps) and put in significant time (mail them the tickets) just to the proper refund to which I am entitled.

I took this up with the box office and they said mailing back the tickets is their policy despite the facts that a) the last cancelled show they refunded my credit card without the tickets and b) they never disclosed this policy. The box office acknowledged the tickets are now worthless (since there is no show) and that there is no real point for them to have them in hand, but they nevertheless refused to give me my refund. I gave them all the information they should need to do so, including my confirmation #, credit card # & personal other details to verify my purchase, including my credit card authorization code.

This is the second show they have cancelled in the 4 times I have bought tickets from them. I suspect they do this a lot and it is a scam to keep money on canceled shows. I'm not saying they cancelled the show on purpose (who knows?), but that they have this policy to keep as much money as possivble thereafter.

As I said, this is not the first show I've purchased tickets for there that has been cancelled. Perhaps many people won't bother with their new policy's intrinsic hassle (mailing back tickets), and might even throw out their notice (thinking it promotional junk mail). And what if the tickets were never received, e.G. Lost in the mail?

I just want a refund on my credit card for the amount paid.

Company: Keswick Theatre
Country: USA

  <     >