CitiBank
Refund of Double Payment Charged Back to Checking Account

First, I made a mistake last year: I accidentally paid my balance two times. So I called recently to ask for a refund. The representative was nice enough to send the amount back to my checking account.

However, when I checked my account balance today for Citibank, I found out that Citibank has charged my checking account again with the same amount.

In December, I paid 662.48 two times. In April, I asked for a refund, and the representative said, "Yes, you can have the refund!" On April 15, the refund was transferred into my bank account, a total of 662.48. However, Citibank charged 662.48 again from my account on the 14th of April.

So I overpaid my account, I asked for a refund, and then the bank charged my refund again. What's wrong with this?

If there's no refund for a payment like this, why doesn't the representative just say so, instead of secretly charging me another 662.48 while giving me 662.48 for a refund? Is there any way I can deal with this? I've talked with the representative for about half an hour, and he believes that his math is correct.

Somebody please help. 662.48 is enough to cover my monthly expenses plus rent.

Company: CitiBank
Country: USA

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