Charter One Bank - Citizens Bank
Citizens Bank Unauthorized Fees on Account & Customer Service Could NOT do anything about it. Even after evidence presented to them. Chicago

After trying to redeem points from my Charter One account before they charged me the new $25 service fee, I was charged 3 times for this new service which made my account go negative. (I was trying to retrieve points so that I could close my account). After talking to their collections department and then their customer service manager and explained that I never accepted the $25 fee to be withdrawn from my account I got the same answer, "there is nothing that we can do about it".

Company: Charter One Bank - Citizens Bank
Country: USA
State: Nationwide
Site: charteronebank.com

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