CITI Financila Mortgage
CITIFinancial Mortgaqe Continuously receives our checks for monthly payment cashes them then says they haven't received them Then they threaten foreclosure Can't get throught to an

We purchased a home from a realtor and used Decision One mortgage company, who one month later sold it to CITI out of Irving Texas. Of course we have no say in the process. It's been a nightmare ever since. Four times now I have rec'd threatening letters saying they did not receive my payments, now I must send two payments or they will begin to foreclose.

I call out there and here is typical responds, "Do you want to use you account number or S.S. # to access account (this is not a real voice anyway), so I in account # and then last 4 digits of S.S. Number. Then phone rings, and you get a dial tone. So then you dial again, go through the process, finally get a person who says, " oh, you need so and so.

Well so and so is never at his or her desk, so you leave a message and guess what no return call, again. This goes on for at least a week. Very difficult when I am working. Then I finally asked for a supervisor who faxes me a list of payments which actually show I over paid. But he gives no name or way to get him. I sent all cancelled checks back and front to their research department before August 1st, and still not the decency of a reply.

What, beside an attorney can I do. I have a buyer, thank you God, and I can't get an accurate pay-off. They are trying to rip me off for two months interest, because "we didn't get your check", but I have the cancelled checks. What can we do? Any help would sure be appreciated. I am telling everyone I know that if your mortgage company will see to CITI, get another mortgage company QUICK

Thank you

Company: CITI Financila Mortgage
Country: USA
State: Texas
City: Irving
Address: 3232 ROYAL Lane Irving
Phone: 8884070771

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