Citi Financial Mortgage
Social Security Number Entered on Another Customer's Account

My mortgage loan was sold from one company to Citi Financial Mortgage. After I was notified about the loan being sold, I started to receive phone messages asking me to call the company.

When I called Citi Financial, the number given to me went to the collections department. I later found out why I was being asked to call. Someone with the company entered my SS# into someone else's account, who apparently wasn't paying their bill.

This raises so many issues, such as ruining MY credit, identity theft, and numerous others. No one at the company acted like it even mattered, with no apology and no assurance that it wouldn't happen again to me or anyone else. So now I find out that I will have to wait 5 business days for my SS# to end up with my account.

To top all of that off, Citi Financial is saying that they haven't received the first payment from the previous company. I called the previous company and obtained all of the information that obviously shows where the check had been delivered to Citi Financial, even who signed for it. And the ignorant person I spoke to at Citi told me, instead of looking for the check himself, since it was the company he works for that lost it, that I would have to obtain a copy of the cleared check from my bank and fax it to him. Then the research department will have to research it, and then it can be taken off of my statement and my credit that I owe that money.

Company: Citi Financial Mortgage
Country: USA
State: Texas
City: Irving
Address: 3232 Royal Lane
Phone: 8777533673

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