Citibank
Told to Skip Minimum Payments, Then Hit With Late Fees

They talked me into not making my minimum monthly payment and told me they were going to freeze activity on my account so that I could get my balance down. They didn't. After six months of paying the payment on time via autopay, they told me that I misunderstood the deal and that I was only to bring my account into some sort of good standing.

The problem with this lie is that I would never have made such a deal, where I pay more than $700 to eliminate $166 in overages. I was told after they took my money that I was still acquiring late fees and over-balance fees and paying for my credit protector, which even further demonstrates why I would never have taken such a bad deal. They never informed me of the fees that were building up, obviously so they could rake me over the coals.

These financial institutions are destroying our economy. Please, if this has happened to you, report it to the Federal Trade Commission and the Office of the Comptroller of the Currency, so that action can be taken. You can file a complaint at www.helpwithmybank.gov.

Company: Citibank
Country: USA

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