Bank of America
Thirty-minute hold, then told to call back after system update

Wow. This is a comment for all of Bank of America. Beware all banking customers who want to invest their money in a bank that takes care of their customers. After noticing my credit card account was not showing up on my online account, I called Bank of America to help troubleshoot... Where I sat on hold for thirty minutes... At which point a woman came on the line and told me that I would have to call back "in two hours or tomorrow morning" to speak with someone because the systems were updating. Excuse me?! Why was I sitting on hold for thirty minutes to find this out? And when I asked if I would be able to speak with someone in the morning, or would this happen again, she told me that I would just have to call back in. Wow. I have been a Bank of America customer for six years and frankly have never been more upset with a company. In tough financial times, I need a company that will staff their customer service lines so that I can speak with someone promptly and not "SOON." Keep away from Bank of America!!

Company: Bank of America
Country: USA
State: Arizona
Site: bankofamerica.com

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