CitiMortgage
Trial Modification Payments Made but Delinquency Notice Received

My husband and I both work for the State of MD. In July I was advised that my hours would be cut from 40 to 35. My husband would receive a salary reduction, and we both would have to take unpaid furlough days. I contacted CitiMortgage to see if we could refinance our second mortgage at a lower rate. I was advised that we qualified for a modification and was given a trial period of 3 months to pay.

We paid October and November, but we were still getting calls from CitiMortgage asking for our payment. We would tell them that we were going through a modification, they would check and then tell us to disregard. Finally, we received a delinquent notice saying we had not paid for 2 months.

I called, and after being on the phone a total of 2 hours and also being hung up on once, I asked to speak to a manager. She told me that we never really qualified for the loan modification and that we had to pay back what we were behind. We have not paid what we were behind and do not intend to.

To make matters worse, she told me that because it was an error, she would take it off the credit report (she gave me a confirmation number) and that she would apply the 2 payments to one month and waive any late fees (another confirmation number). Well, not a chance. We are receiving letters advising that they will not take it off our credit report, and they are not even acknowledging that it was their error to begin with.

It is sad that they get the bailout help and turn around and laugh at their customers with the government turning a blind eye. Sad. My husband and I have decided that it is just a house. If we lose it, so be it. It is not worth the stress!

Company: CitiMortgage
Country: USA

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