Chase
Old joint-account debt taken without notice, causing $350 overdraft fees

I had a joint account which the other account holder overdrew several years ago. This account was closed by the bank. I maintained a separate account with the same bank for about 10 years. Chase took over Wamu and recently decided to take the over drawn amount from this old account out of my current account. So ok I agree we owe this money to the bank. However they did not bother to notify me they would be making this deduction to my account.

They just took the money, since I had no knowledge of the transaction I continued to use the money I thought was in my account. Of course they took the largest transaction out first which left my account over drawn for the next 10 small transactions. This left me with $350.00 worth of over draft fees. I called the bank to find out what was going on after seeing the transaction when I checked my account online, I have yet to receive any notification from the bank. When I called the bank they gave me the run around transfering me from one dept.

To another for about 30 mins. Finally I was rather annoyed and demanded a supervisor. She told me what was going on and that they would not refund any over draft fees. The next day I went to my branch and was told unless I brought it to a positive balance they could do nothing and then they could only refund $70.00. Since I have direct deposit of my payroll the bank got my entire pay check. I am a single parent who rarely receives child support, and they just took all the money I make. Now I have to depend on family and friends to feed us for the week.

Company: Chase
Country: USA
State: Florida
Site: chase.com

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