Bank of America
Overdraft Charges

My account went $250 in the hole due to the bank holding charges they said had already cleared. As soon as I saw that my account was in the red I called there corporate office and explained what happened the person on the end of the phone told me to put money in to clear up the negative and call tomorrow and they would help out with the overdraft fees.

Day 2: I look at my account and they have charged me 3 $35 overdraft fees, leaving my account $-45.00. So I call and they remove 2 of the three fees. Leaving $24.00 in my account. They put a note on my account to try to stop any more fees.

Day 3: So I look at my account first thing in the morning again and this time I am $-95.00,3 more fees have come thru. These fees are for the items that bounced because of yesterdays fees that were refunded. So I call extremely upset and speak to a rep. Who reverses two of the fees, but I asked to speak to a supervisor. She comes on the line and I explain to her whats going on and she reverses the last fee. Leaving $11.00 in my account. There was one pending transaction that I had already been charged an overdraft fee on, I asked the supervisor if another fee was going to go thru; she said if it did call back again tomorrow.

Day 4: The first thing I do is check my account and low and behold there is another overdraft fee. So I call again and the first person I talk to is rude and states they won't do anything else. My account is $-21.00 in the hole today. She won't let me speak and tells me this is all my fault. So I hang up on her and I call back. The next teller is the same and say again that no they can't fix it. I ask to speak to a supervisor and she does not connect me. She tries to tell me these are all new fees. I am looking at my account on line and this fee is for the same fee they refunded yesterday and then charged again.

So I am sure I will get another fee tomorrow for that same transaction. I refuse to pay it and I will be closing my account today. This is a scam they have refunded and recharged me for 4days on the same transaction. I am a single mom and can't afford to play this game. I suggest anyone who has an account with BoA TO CLOSE IT IMMEDIATLY.

Charissa Murray

Company: Bank of America
Country: USA
State: Georgia

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