Sallie Mae
Three Hours to Reach Agent, Payment Not Credited, 60-Day Late on Credit

Business & Finance

Worst customer service I have ever encountered in my 48 yrs of life. I work for the Government and if our customer service was this bad we would be fired I am sure. I finally got one (American guy) after 3 hours of recalling, holding, being disconnected, and inability to understand or be understood. This guy researched for me and found out the payment I had made Oct 1 on this account I co signed on was not properly credited and therefore I had a 60 day late on my credit. The kicker here is that I called them on Oct 22 and they said it was all okay. I have never dealt with such an awful organization/company.


Company: Sallie Mae
Country: USA
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