T-netix
Credit and debit cards barred for Florida customers, slow payment posting

I have been with this company for over five years. I generally did my business with them online.

Recently I was informed by customer service that because I live in the state of Florida, I can no longer use my credit or debit card. The fee for debit/credit cards was $6.95.

They will only allow personal checks.

I asked why, and they stated that they have had too many fraudulent complaints from Florida, so they have decided to punish the entire state.

Again, I have been doing business with them for over five years. Why am I being punished because I live in Florida?

I do not like personal checks; I prefer money orders. It is easier to pay a money order fee than an NSF fee if I balance incorrectly.

I mailed this company a postal money order, and it took ten days to clear. I asked why, and their customer service representative stated they did not care whom the money order was from. Unbelievable.

Today I paid Western Union a fee of $10.95 to add funds to my prepaid account, and the representative stated it would take 24 hours to post.

I have sent money to California and it arrived in 15 minutes. What are they investing or earning interest on with my money, which is why it takes them so long?

I have purchased items all over the world through eBay and have not come across a personal-check-only policy yet. To my understanding they are the only company that has this rule.

This company needs competition. Their customer service is horrendous.

AT&T was broken up and the USPS has competition. Why doesn't T-Netix?

I guarantee many customers, including myself, would leave for a more professional experience.

I despise doing business with them.

Why are they allowed to be a monopoly in the USA?

Company: T-netix
Country: USA
State: Texas
City: Dallas
Address: PO Box 650757
Phone: 8008446591

  <     >