Citi Cash Returns Mastercard
Credit protector pushed by telemarketer, cancellation refused

As an authorized user on my husband's new Citibank Mastercard, I called the number on the card to activate the account. I was repeatedly badgered by a hard-sell telemarketer to purchase their credit protector. Each time he pushed the product, I refused. Each time he told me that all I had to do was call and cancel, and I promised him I would.

As soon as I received their letter congratulating us on being sucked into their vortex of scams, I called the number on the form letter. I was instantly told that only the account holder could cancel. The account holder is my husband. He works 60 hours a week as an engineer to pay the bills. I handle the finances and therefore make these calls. I got a "supervisor" on the phone and asked why I was good enough to be sold the garbage, but not good enough to cancel. Their excuse was that it was a purchase, but returns can only be authorized by my husband. I am paying off the balance and having him cancel the card.

Company: Citi Cash Returns Mastercard
Country: USA
State: Texas
City: Fort Worth
Address: Po Box 901016
Phone: 8885927344

  <     >