Citibank, Essentials Gold
$120 Unauthorized charge by Essentials Gold

My Citibank Credit Card was charged $119,95 by Essentials Gold. When I called Citibank, they transfered me with Essentials Gold. They (E.G.) claimed that they had contacted me on behalf of Citibank and I authorized the charge by phone.

I asked to speak with a supervisor and to hear any recordings of my authorization because I didn't authorize anything, and they said that they don't have it on file.
They agreed to reimburse the charge. I contacted Citibank again, asked to speak with a Supervisor.

I told her that I wanted my money refunded immediately, and she agreed to make a conditional refund while E.G. Made the reimbursement.

They denied having authorized any charge to my account.
I have had good service from Citibank so far, so I will keep my credit Card for now, but if this happens one more time I will cancel it right away.

Company: Citibank, Essentials Gold
Country: USA
State: New Jersey
City: Englewood Cliffs
Site: www.citibank.com

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