Chase Circuit City
Online Payment Dispute Risked $183.96 Deferred Finance Charge

Had this account since I bought a tv, dvd set and laptop. I been making payments on time all the time, never late. I have a promotional apr of 0% til 5/16, I made my last payment online on 5/13 of 400.00 to cover the promotional apr of 0% so I do not get the 183.96 of accum deferred finance charge. I tried to do a balance transfer with Bank of America on 05/03 but they tell me that Chase do not accept online balance transfer. Bank of america send them a check on 05/06, I spoke with a rep and he told me that he will be cancelling that check and direct deposit the 400.00 in my Wells Fargo account so I can make the payment online. I did my payment online like always!!! And mysteriously the payment never was made!!! I have a confirmation num#706705238 and they cannot find it. I been calling to settle this with Chase/Circuit City, and no luck!!! Y been spoken with supervisors on the day shift, then I called at night and they told me no call in the morning they have your case!!! They post on my account 2 nsf funds fee of 35.00 each plus. 99 cents fee that I do not understand. Plus the 183.96 because my payment wasn't on time. I explain to them the situation but nothing. I spoke tonight to a manager Mandy Rivas and nothing was done either. I have the names of 9 different persons from Chase and nothing. I took my file this morning to a local Chase bank in El Paso, TX. To explain the situation and the cust service rep told me this is a different branch you need to call the 1800 number, y explained the situation and nothing. I think I tried everything and nothing. I need your help. These people from Chase our terrible. I look online and they have millions of complains. Another thing to they closed my account on 5/14 when I never authorized them to do so? From billing, customer service (very rude and unprofessional), etc.

Company: Chase Circuit City
Country: USA
State: Illinois
City: WILMINGTON
Phone: 8004776761

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