Quicken Loans
Quoted Lower Rate but Higher Payment and Refused Cost Estimate Upfront

During my search for a company to use to refinance my home, Quicken Loans called me.

After giving them general info, I was told that I was "just the kind of person they were looking for". I should have gotten the message right then.

The representative called me back in about an hour and gave me a rate and the monthly payment. I told him that didn't match up with other bank offers I had - the Quicken rate quote was lower but the payment was higher.

I asked him what mortgage amount he was using and he being to answer very vaguely. I asked if he could give me (fax or mail) a good faith estimate of costs and he said they didn't do that until I had made an application (and likely paid a fee for the application.

At that point I realized I was talking to a reputable firm (what loan outfit won't give you costs?) and very, very Quicken-ly (pun intended) got off the phone.

This is not the company to use for a loan!!!

Company: Quicken Loans
Country: USA
State: Michigan
City: Livonia
Phone: 2487966732
Site: quickenloans.com

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