US Bank
Deceptive overdrafts charges and terrible customer service

My employer had issues with direct depositing my paycheck (this was the first time in 1.5 years) so I had a check which I deposited in my account on Feb 12th. This posted to my account on Feb 13th. Well I made a pin based transaction at 12:07am on Feb 14th. I checked my account throughout the weekend and all was okay.

On the 17th I had an overdraft charge of $37.50 so I called their 800 number and got a woman on the phone who could never tell my why my available balance was less than it should have been and she was very rude and would have been fired if she worked for me. I decided at this time that I was going to close my account down. I then called back and got a gentleman (who was much more pleasant than the first lady) and he told me that the reason that I had an overdraft was because of the transaction that had occurred on Saturday morning.

Not understanding why they would charge me for a Saturday transaction when my check cleared on Friday I tried to get it from him and his response was that I had already called and spoken with somebody about this and that they had put a note on the account that it couldn't be removed so there was nothing that he could do.

Company: US Bank
Country: USA
State: Missouri
City: Kansas City
Phone: 8008722657
Site: usbank.com

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