CitiMortgage
Efinance

We have an existing loan with citimortgage so we went to the local branch office and asked for a lower interest rate. They assured me this was fine and that i needed to reapply for the new rate. I did. Then my spouse did. I got one letter saying we were rejected and another saying the file was being reviewed. I never got one phone call. When i called they told me to apply again because the "information" was inaccurate. I asked the for the manager and got no where.

It isnt supposed to be this hard. How can i have a loan with them and be rejected for the lower rates offered now???

Company: CitiMortgage
Country: USA
State: Missouri
City: O"fallon

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