CitiMortgage
Escrow Shortage and Unpaid County Taxes After Loan Purchase

Citi bought my loan after closing, and somehow my county taxes were not paid, as the HUD paperwork documented at closing. I received a county tax bill 5 months after moving in. CitiMortgage claims my escrow is at zero, in the red. How can this be? We just bought the home. They never notified us 2 months prior (a federal law) and raised my mortgage a hundred dollars and split up the payment to pay off the escrow shortage over twelve months. My account should have started with all taxes and HOI paid, and somehow a large amount of money is missing. When I call them, I get put on hold for so long that I am forced to finally hang up the phone. Each person I speak with denies what the last person said. I called them and they are reviewing/researching my account because of the odd escrow shortage.

They tell me this, but I do not believe them. The last person I finally spoke with, I could not understand. He had to spell his (Indian?) first name four times for me. My next step is an attorney, and I am calling HUD and FHA. If anyone wants to do a class action law suit with me, let me know in consumer comments.

Company: CitiMortgage
Country: USA
State: Maryland
City: Frederick
Address: 5280 Corporate Dr
Phone: 8667516911

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