Citimortgage
Escrow missing after refinance and billed again for taxes

I recently refinanced my CitiMortgage loan. On the day of closing, the title company called me to review the paperwork. It was wrong. The escrow included insurance. I have a condo, and Citi does escrow insurance.

When their agent came out, the paperwork was still wrong. There was no escrow at all. He told me it was okay. From that point on, my escrow from my prior loan with them was missing. It was found, then lost. It turns out they used it for closing costs.

Now they are trying to bill me again for the tax money I already paid last year. As a result, I have no money for my taxes that were due December 31. They refuse to solve the problem. The only answer they have is to force me to repay something I paid all last year.

Company: Citimortgage
Country: USA
State: Missouri
City: O'Fallon
Address: 1000 Technology Dr

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